Alternative Dispute Resolution (ADR / RAL)

Pursuant to Article 18 of Portuguese Law no. 144/2015, of September 8, in the event of a dispute or dissatisfaction with the services provided, consumers may resort to an official Alternative Consumer Dispute Resolution entity.

Competent Entity:

CACCL – Lisbon Consumer Disputes Arbitration Center

  • Address: Rua dos Douradores, n.º 116, 2.º, 1100-207 Lisbon, Portugal
  • Email: juridico@centroarbitragemlisboa.pt
  • Website: www.centroarbitragemlisboa.pt